New to TRI? Most of the information you need to access services at TRI is on the Intranet. A TRI specific username and password is required to access all systems at TRI. The username will start with 't' and use the first letter of your first name, followed by the first 6 digits of your last name. This is setup as part of your induction process by your employing institute, but if you do not have access please contact your partner IT below. 

Partner IT Support

IT services at TRI are managed, in the first instance, by your employing institute. Please use the contact details below for any of the following IT support issues:

  • Setting up of your TRI username & password
  • Computer issues
  • Email
  • Software

Mater Research IT Support 
3163 6800

Mater Health IT Support
3163 2000

1800 198 175 07 3138 4000 07 3365 6000 07 344 37070

Click to Email
Mater Digital Support

Click to Email Qld Health


Click to Email UQ IT

Click to Email TRI IT




Phone Services

Please note that all other information relating to your occupancy at TRI is available on the TRI intranet including information about phones and phone setup. 

> Login to the Intranet for more information about TRI phone setup

scientific services team

If you have a question that hasn't been answered or an issue which IT is unable to resolve, please discuss with your floor manager who can direct you to the appropriate channel. You can find them located just inside the western door on all research floors.